Mailchimp Reviews

Excellent service

Unbelievably Poor.
The email template "tool" is full of bugs, and when you have finally waded through the thing and created an acceptable template (be warned it will take hours), You can then import your list, or contacts, or audience - god knows what the difference is - you'll have to guess because the monkey won't help you. And, if you delete your list by accident - That's it - you can never use those contacts again - good night Vienna. And they actually have the brass neck to charge money for this.

By far the worst B2B if not business model I have ever dealt with. From HORRIBLE HORRIBLE customer service, to paying them to regulate you and freeze your account for mailing your customers (who hit junk instead of unsubscribe), to way overpriced costs. the list goes on. and the reviews show you stay far far away.

DONT even try to use their website builder. Pathetic! I was trying to use their Classic website build (drag & drop elements) to create a single page as a landing page to my despoke software application. It was clunky but it worked Ok - was usable. Having spent a day playing with, Mailchimp moved me to their New Website Builder. I lost my day's work and could not go back to the old style website builder. The NEW Webstie builder is simply not working!!! You cant save your colour pallet, very limited options on layouts and placement of buttons, text. No more adjustable columns. A lot of the functionality from the old version has been lost and what they have is simply not working. Terrible. They can't compete with the likes of square space, Wix or any of the modern platforms. I've been using them for my email marketing campaigns and therefore decided to try the website builder but what a dissapointment. Their email builder isn't great but it's sort of OK but the website builder expereince - A total Waste of time.

Another user in my account was allowed to make himself as the owner and my account was set to read only.
I emailed support and live chat, the whole day messages back and forth.
In the end they agreed to lock the account and not let anyone use it.
My 1.2m email list is gone forever.

Took my money and ran. I couldn't send emails with their system but I had to upload money before trying. I now can't withdraw money and there is no customer service to help out... Complaints go ignored.

so i'm not the one who pays for the service. my objections arent about the price. i'm the person who has to imput all the new contacts into our 'audience' and has over the last few weeks just been giving up entirely.
the problem started because we dont know if people are already on the system or not. the search function sometimes works, when it wants to. people i know for sure are on dont always turn up including myself. you can use someone surname and get one of their email addresses but not all of them, you can get nothing from first names, and partial email addresses seem to cause it issues too. but sometimes it works, sometimes it just is useless.
so instead we started just adding contacts, and ticking the nice little box that says 'if this person is already on the system update their profile', and everything was going great. untill we discovered it wasnt actually updating their profiles, it was overwriting them. so if they're signed up to 3 or 4 different projects and you just add them again with a new project you want to include them in, now you've lost all the other things they signed up for. they only want the one new thing, nothing else. not ticking a box is the equivalent of unticking a box, and who knows how many people have lost contact with projects because of this.
so once we discovered that we stopped using that box, kept inputting everyone induvidually and then when it told us they're already on the system so it hasnt updated, it gives you a link to their profile so you can just open them, and add the extra mailing list you needed.
except almost every time i've done that in the last 3 weeks it crashes, give you the 'oops that page is missing' thing with a picture of something with it's head stuck in the ground.
last time i got it to work i had to log out and log back in between every single new contact i inputed because it seemed to help with the crashing, but no matter what it did crash again.
today i tried once and just gave up. this is no longer a productive use of my time. and my patience is wearing thin.
would highly recomend anything else, including our old system of just an outlook address book. it caused less issues even if it wasnt as clever.

Impossible to get ahold of. No phone number to call. You try emailing them and they do not reply to your email question. I emailed twice and got no where.

Mailchimp have been absolutely appalling as a 'service', which is a disaster for small businesses. They have been painfully slow to respond to complaints, with no contact number to reach, and often taking over 24 hours to respond to emails.
If you're a small business, avoid Mailchimp at all costs!

I've been using Mailchimp's free plan for probably more than a year now and it's been totally fine. HOWEVER, 3 days ago I ran into an issue where my campaign wouldn't send because of a content error that says some placeholder text was still showing. I could not find said placeholder text, and any online help simply said there would be a "resolve" button to press, and alas, there is no such resolve button.
I find it infuriating that I am not able to speak to a real person or even email Mailchimp about this issue simply because I am on the free plan. It's practically in the book of rules for business owners to have customer service or at least a way to contact them.
I will be searching for another email newsletter provider ASAP as I am left stuck and unable to send another Mailchimp letter due to their lack of service. The other reviews on this site merely confirm my frustrations with Mailchimp.

My company uses MailChimp for the work mail. The service isn't cheap but we are still not satisfied with some functions.

Hands the worst customer experience we’ve ever had experienced. Try searching for a phone number for Mailchimp (there’s a reason why can’t find one). Just ask yourself why a billion dollar company doesn’t list there number...it’s because their customer experience is that bad.